---
title: [WEBINAR] 5 AI-Powered ITSM Myths Debunked
description: This webinar will address 5 common misconceptions about AI-powered ITSM automation and present a practical way to revolutionize IT support without changing platforms, processes, or user habits.
image: https://info.enterprisemanagement.com/hubfs/EMA-Moveworks_ITSM-121719-Webinar-promo.jpg
---

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**5 AI-Powered ITSM Myths Debunked**

**ON-DEMAND WEBINAR**

EMA research places AI and automation initiatives at the top of C-level technology priorities. But resistance to change, lack of experience, and the complexity of training models all hold back progress.  This webinar will address 5 common misconceptions about AI-powered ITSM automation and present a practical way to revolutionize IT support without changing platforms, processes, or user habits. 

Join EMA Research Director, Valerie O’Connell, and Moveworks Co-founder and VP Product, Varun Singh, for an informative webinar that will explore:

- EMA research findings on the state of automation in ITSM 
- 5 common misconceptions about AI and the reality of deploying AI at scale 
- Limitations of existing approaches and how to build a modern conversational AI system 
- A practical view of AI gain without the ML pain

### **WEBINAR REGISTRATION**

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**## WEBINAR SPEAKERS:

![Valerie Oconnell](https://info.enterprisemanagement.com/hs-fs/hubfs/Photos/Valerie%20Oconnell.png?width=122&name=Valerie%20Oconnell.png "Valerie Oconnell")

**Valerie O'Connell, Research Director, EMA**

![Varun Singh](https://info.enterprisemanagement.com/hs-fs/hubfs/Varun%20Singh.png?width=373&name=Varun%20Singh.png "Varun Singh")

**Varun Singh, Co-founder and VP Product, Moveworks****

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