ESM is both a transformative and evolutionary next step for ITSM teams. It combines cutting-edge ideas and technologies with existing ITSM platforms, processes, people, and policies to drive innovative non-IT services into the enterprise – with great results for both IT and business interests. In a recent global study conducted by EMA, 38% of IT leaders rated the impact of enterprise service management on the relationship of IT and the business as “transformational.”
Join Valerie O’Connell, research director at leading IT analyst firm EMA, and Rolf Frydenberg, CEO at Manag-E, for field research and practical advice designed to jump-start your ESM initiatives.
Research Director, EMA