---
title: "[WEBINAR] Enterprise Service Management (ESM): How to Build High-Value Services on Existing ITSM Investments"
description: In a recent global study conducted by EMA, 38% of IT leaders rated the impact of enterprise service management on the relationship of IT and the business as “transformational.”
image: https://info.enterprisemanagement.com/hubfs/Webinar_Image2_300x190-6.jpg
---

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# **Enterprise Service Management (ESM): How to Build High-Value Services on Existing ITSM Investments**

**ON-DEMAND WEBINAR**

ESM is both a transformative and evolutionary next step for ITSM teams. It combines cutting-edge ideas and technologies with existing ITSM platforms, processes, people, and policies to drive innovative non-IT services into the enterprise – with great results for both IT and business interests. In a recent global study conducted by EMA, 38% of IT leaders rated the impact of enterprise service management on the relationship of IT and the business as “*transformational.*”

Join Valerie O’Connell, research director at leading IT analyst firm EMA, and Rolf Frydenberg, CEO at Manag-E, for field research and practical advice designed to jump-start your ESM initiatives. 

Highlights include:

- Factors that make ESM “transformational” (a strong qualitative indicator of success)
- Practical “how-to” advice for building ESM services on existing ITSM capabilities
- Areas of ESM deployment (number and types of functional areas served)
- Active drivers for ESM adoption (considerations beyond the universal drive for cost savings)
- ITSM as a basis for ESM adoption (ways that ITSM capabilities serve non-IT interests)
- Automation enablers (use cases of automation for service management)
- Measurable impacts for ESM initiatives (both quantitative and qualitative)

### **WEBINAR REGISTRATION**

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**## WEBINAR SPEAKERS:

![Valerie Oconnell](https://info.enterprisemanagement.com/hs-fs/hubfs/Photos/Valerie%20Oconnell.png?width=122&name=Valerie%20Oconnell.png "Valerie Oconnell")

**Valerie O'Connell  
Research Director, EMA**

![rolf_frydenberg_headshot](https://info.enterprisemanagement.com/hs-fs/hubfs/Photos/rolf_frydenberg_headshot.png?width=125&name=rolf_frydenberg_headshot.png "rolf_frydenberg_headshot")

**Rolf Frydenberg**  
**CEO, Manag-E****

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