The verdict is clear: AI-powered automation universally improves the speed and effectiveness of IT service to the enterprise. What is becoming less clear is where the lines between ITSM and IT operations management are drawn when the one-two punch of AI/ML and automation blurs the boundaries between functional domains.
This research webinar will examine practical considerations and best practices since game-changing disciplines, like DevOps and SRE, require new levels of interaction and automation.
Join Valerie O’Connell, EMA Research Director, as she discusses her recent study of 400+ global IT professionals with findings such as:
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