ServiceOps (by any name) is underway in 78% of organizations with 1,000 or more employees. Of those organizations, 100% report positive impacts, with 67% clocking in at very positive or transformative.
Fifty-four percent of CxOs see ServiceOps as a runway for automation, improved user experience, increased employee productivity, and reduction in time to find and fix problems – all while boosting operational efficiency and cutting costs.
Yet the term means nothing special to 40% of IT practitioners.
Leading IT research firm Enterprise Management Associates (EMA) conducted in-depth research with a global panel of IT leaders to explore how the interaction of automation, AI, and the demands of digitally transforming enterprises combine to pave the way for ServiceOps – a technology-enabled approach to high-efficiency collaboration between IT service and ITOps.
Register for this webinar featuring EMA Research Director Valerie O’Connell as she reviews the research findings, including: