---
title: [WEBINAR] Real-world incident response, management, and prevention
description: This webinar will share insights into new research into the current, practical, and desired states of incident response and management.
image: https://info.enterprisemanagement.com/hubfs/real-world-incident-response-management-prevention-01.jpg
---

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# **Real-world incident response, management, and prevention  **

**ON-DEMAND WEBINAR **

Incidents and outages happen. Decreasing their frequency, duration/MTTR, and impact collectively forms a never-ending objective – one that Enterprise Management Associates (EMA) research rates as the top goal for IT organizations globally.  

Some organizations are fighting a losing battle, while others are successfully taming the beast:

- An unsurprising 82% of a recent EMA research panel characterized incidents and outages as increasing every year (19% went so far as to assert that “increased reliance on IT guarantees continued increases”)
- ***However***, a fascinating 18% of the same panel ran countertrend, stating that incidents and outages decreased due to proactive systems they’ve put in place

Join EMA Research Director Valerie O’Connell for this 30-minute, vendor-neutral webinar as she discusses new research into the current, practical, and desired states of incident response and management, including:

- The roles of AI and automation in incident management
- Practical use cases for gen AI
- Business metrics and results
- Near-term investments and anticipated changes
- How organizations are changing to exploit technology advances 

 

### **WEBINAR REGISTRATION**

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 **

**## WEBINAR SPEAKER

![valerie oconnell](https://info.enterprisemanagement.com/hs-fs/hubfs/valerie%20oconnell.png?width=75&name=valerie%20oconnell.png "valerie oconnell")

**Valerie O’Connell  
Research Director**  
 **EMA****

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