Responsible CIAM: Architecting
High Security and Flexibility in Consumer Engagements


Consumer identity and access management (CIAM) practices and solutions govern the processes for onboarding, authenticating, and collecting information from customers and other public uses of business IT services. Unfortunately, commonly adopted approaches to CIAM are not right-sized to achieve existing business requirements for security and improving consumer experiences or to scale with businesses to adapt to changing conditions.

To be effective, CIAM solutions must be strategically architected to cost-effectively address key business requirements and easily expand to address future growth while effectively attracting and retaining consumer audiences.

Join Steve Brasen, research director at leading IT research firm Enterprise Management Associates (EMA), and Bob Bentley, director of product marketing with WSO2, for an informative presentation on how to design and implement a foundational CIAM solution that consistently achieve business goals for consumer engagements.

You will receive actionable guidance on the best CIAM approaches to introduce, including:

  • Achieving security assurance without inhibiting consumer experiences
  • Adopting solutions that are the right size for your business today but will easily scale to grow with your business tomorrow
  • Choosing a CIAM deployment model (i.e., on-premises, cloud, or hybrid) that best meets your organizational requirements
  • Customizing CIAM implementations without introducing unmanageable complexities
  • Orchestrating consumer-facing services that will increase online traffic, registrations, customer retentions, sales conversion rates, and overall customer satisfaction


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Steve Brasen
Research Director

Bob Bentley, director of product marketing with WSO2

Bob Bentley
Director of Product Marketing